Computing @ York

eReports Service Outage Notice: Saturday May 18th, 7pm-8pm

fraser — Thu, 16 May 2013 14:56:48 +0000

eReports will be unavailable Saturday May 18th, 7pm-8pm due to a
migration to new hardware.

Please direct any questions or concerns to UIT Client Services -
email: ithelp@yorku.ca or visit http://ithelp.yorku.ca

UIT Announce

ResolvedeReports Currently Unavailable – Thur May 9th, 12:35pm (fwd)

fraser — Thu, 09 May 2013 16:51:26 +0000

Date: Friday May 10thTime: 1:47pm Budget reports are available. eReports is now fully available. Information regarding the cause and resolution of this outage will followshortly. We appreciate your patience and understanding. Please direct any questions or concerns to UIT Client … More »

Follow-up on Monday IT Outage.

lchow — Wed, 08 May 2013 11:35:59 +0000

On Monday May 6th, between 10:45am and 12:00pm, several University IT
systems were impacted by a partial outage of the central storage systems.
UIT recognizes the disruption these kinds of outages cause and every
attempt was made to quickly restore services.

In this case, the problems were exacerbated by two factors: the "failed"
component was still partially functioning, and no fault was being detected
by the devices. These factors made determination of the problem very
difficult. To recover services as quickly as possible, all storage
operations had to be manually switched to a single component which
resulted in noticeably reduced performance to some services for the
balance of the day.

The outage was ultimately traced to a particular unit of the storage
system that has been a common denominator in other recent outages, and
on that basis UIT worked with the vendor to replace the unit. That
replacement was completed successfully at 11:30pm Monday night, and
service was restored to full operation and performance.

Until the last few weeks, the central storage environment and related
technology has had a very solid operational history at York, stretching
back over a decade and UIT is taking steps with the vendor to ensure we
return to that kind of trouble-free operation expected and required by
York for its critical IT systems.

Thank you for your understanding.

Please direct any questions or concerns to UIT Client Services -
email: ithelp@yorku.ca or visit http://ithelp.yorku.ca

UIT Announce

RESOLVEDHR Self Serve UNAVAILABLE: Monday May 6, 3:30pm

fraser — Mon, 06 May 2013 19:47:01 +0000

***PLEASE DISTRIBUTE WIDELY***

HR Self Serve is now available

We apologize for the inconvenience.

Please direct any questions or concerns to UIT Client Services -
email: ithelp@yorku.ca or visit http://ithelp.yorku.ca

UIT Announce

Workstation Logins, Shared & Home Directories, HR Self Service, Finance Systems Now Available: Monday May 6th, 12:30pm.

fraser — Mon, 06 May 2013 14:53:04 +0000

All systems are now available but there may be some delays due to on-going hardware issues. We apologize for any inconvenience and thank you for your patience. Please direct any questions or concerns to UIT Client Services -email: ithelp@yorku.ca or … More »

Workstation Logins, Shared & Home Directories Currently Inaccessible: Monday May 6th, 10:15am.

lchow — Mon, 06 May 2013 14:37:25 +0000

UIT is investigating the issue.

Please direct any questions or concerns to UIT Client Services -
email: ithelp@yorku.ca or visit http://ithelp.yorku.ca

UIT Announce

Passport York Authentication Currently Unavailable: Saturday May 4th, 12:00pm.

lchow — Sat, 04 May 2013 16:41:11 +0000

We are currently experiencing issues with slow response to the filer,
UIT is investigating. Passport York authenticated applications are
currently not available, for example, SIS.

Please direct any questions or concerns to UIT Client Services -
email: ithelp@yorku.ca or visit http://ithelp.yorku.ca

UIT Announce

HR Self Serve Outage: Wednesday May 1st, 7:00am to 2:00pm.

lchow — Tue, 30 Apr 2013 19:51:45 +0000

HR Self Service will be unavailable tomorrow, Wednesday May 1st, between the hours of 7:00am - 2:00pm to facilitate month end processing.We apologize for any inconvenience caused. Please direct any questions or concerns to UIT Client Services -email: ithelp@yorku.ca or visit http://ithelp.yorku.ca … More »

RESOLVED HR and Finance Peoplesoft Unavailable – Friday April 12th, 9am

lchow — Fri, 12 Apr 2013 13:21:49 +0000

***PLEASE DISTRIBUTE WIDELY****

HR and Finance Peoplesoft services are currently unavailable. Please
note that connectivity between Sm@rtbuy and Finance is also disrupted.

UIT is investigating.

Please direct any questions or concerns to UIT Client
Services - email: ithelp@yorku.ca or visit http://ithelp.yorku.ca

UIT Announce

HR Self Serve Currently Unavailable Friday April 12, 2013 08:30 AM

lchow — Fri, 12 Apr 2013 12:41:40 +0000

***PLEASE DISTRIBUTE WIDELY***

Date: Friday April 12, 2013
Time: 08:30 AM

HR Self Serve is currently unavailable. UIT is currently working to
retore service.

Please direct any questions or concerns to UIT Client Services -
email: ithelp@yorku.ca or visit http://ithelp.yorku.ca

UIT Announce

Computing @ York

eReports Service Outage Notice: Saturday May 18th, 7pm-8pm

***Resolved***eReports Currently Unavailable – Thur May 9th, 12:35pm (fwd)

Follow-up on Monday IT Outage.

***RESOLVED***HR Self Serve UNAVAILABLE: Monday May 6, 3:30pm

Workstation Logins, Shared & Home Directories, HR Self Service, Finance Systems Now Available: Monday May 6th, 12:30pm.

Workstation Logins, Shared & Home Directories Currently Inaccessible: Monday May 6th, 10:15am.

Passport York Authentication Currently Unavailable: Saturday May 4th, 12:00pm.

HR Self Serve Outage: Wednesday May 1st, 7:00am to 2:00pm.

***RESOLVED*** HR and Finance Peoplesoft Unavailable – Friday April 12th, 9am

HR Self Serve Currently Unavailable Friday April 12, 2013 08:30 AM

ResolvedeReports Currently Unavailable – Thur May 9th, 12:35pm (fwd)

RESOLVEDHR Self Serve UNAVAILABLE: Monday May 6, 3:30pm

RESOLVED HR and Finance Peoplesoft Unavailable – Friday April 12th, 9am