Computing @ York http://computing.yorku.ca Wed, 30 Jul 2014 17:14:33 +0000 en-US hourly 1 http://wordpress.org/?v=3.9.1 SIS – PES and REM are currently not available Tuesday July 29th, 2:05 PM http://computing.yorku.ca/2014/07/sis-pes-and-rem-are-currently-not-available-tuesday-july-29th-205-pm/ http://computing.yorku.ca/2014/07/sis-pes-and-rem-are-currently-not-available-tuesday-july-29th-205-pm/#comments Tue, 29 Jul 2014 18:18:28 +0000 http://computing.yorku.ca/?p=11774 Please note that SIS (specifically PES and REM) service is currently not available.

UIT is investigating.

Please direct any questions or concerns to UIT Client Services -
email: ithelp@yorku.ca or visit http://ithelp.yorku.ca

UIT Announce

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Glendon Phone System Failure Ongoing at Monday July 28th, 7:00am http://computing.yorku.ca/2014/07/glendon-phone-system-failure-ongoing-at-monday-july-28th-700am/ http://computing.yorku.ca/2014/07/glendon-phone-system-failure-ongoing-at-monday-july-28th-700am/#comments Mon, 28 Jul 2014 13:41:21 +0000 http://computing.yorku.ca/?p=11762 Due to major equipment failure within Bell Canada Central Office,
Glendon Campus cannot call out or receive calls. The tie line between
York and Glendon is affected as well.  UIT Telecomm is onsite at
Glendon waiting for Bell Canada to arrive.

We will update once the issue is resolved.

Please direct any questions or concerns to UIT Client Services
- email: ithelp@yorku.ca or visit http://ithelp.yorku.ca

UIT Announce

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spaces.yorku.ca Currently Unavailable -Thursday July 24th, 9:30am http://computing.yorku.ca/2014/07/unavailablespaces-yorku-ca-thursday-july-24th-930am/ http://computing.yorku.ca/2014/07/unavailablespaces-yorku-ca-thursday-july-24th-930am/#comments Thu, 24 Jul 2014 13:58:24 +0000 http://computing.yorku.ca/?p=11744 spaces.yorku.ca is currently unavailable. UIT is investigating.

Please direct any questions or concerns to UIT Client Services -
email: ithelp@yorku.ca or visit http://ithelp.yorku.ca

UIT Announce

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Wireless Service Outage Petrie, York Lanes and Nadal: Friday July 18th, 8:30am – ONGOING. http://computing.yorku.ca/2014/07/wireless-service-outage-petrie-york-lanes-and-nadal-friday-july-18th-830am-ongoing/ http://computing.yorku.ca/2014/07/wireless-service-outage-petrie-york-lanes-and-nadal-friday-july-18th-830am-ongoing/#comments Fri, 18 Jul 2014 14:54:50 +0000 http://computing.yorku.ca/?p=11731 After an upgrade this morning of wireless services in Petrie, York Lanes
and Nadal, some users in these locations have experienced issues with
access to AirYork and AirYorkPLUS service.

A configuration error was discovered at about 10:00am to fix the AirYork
access problem.

A problem has been uncovered for the AirYorkPLUS access and resolution is
being worked on at this time. The AirYorkPLUS problem only affects some
access attempts, and retries may be successful. We anticipate a full
restoration of service by noon today.

Thanks for your patience and understanding.

Please direct any questions or concerns to UIT Client Services -
email: ithelp@yorku.ca or visit http://ithelp.yorku.ca

UIT Announce

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Wireless Issues in Ross: Monday July 7th, 5:00pm. http://computing.yorku.ca/2014/07/wireless-issues-in-ross-monday-july-7th-500pm/ http://computing.yorku.ca/2014/07/wireless-issues-in-ross-monday-july-7th-500pm/#comments Mon, 07 Jul 2014 21:36:04 +0000 http://computing.yorku.ca/?p=11674 There are numerous wireless units down in Ross.
UIT Network Operations is investigating.

Please direct any questions or concerns to UIT Client Services -
email: ithelp@yorku.ca or visit http://ithelp.yorku.ca

UIT Announce

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***UNAVAILABLE*** Mymail – Monday July 7th, 2:00pm – UPDATE 2:45pm http://computing.yorku.ca/2014/07/unavailable-httpmymail-yorku-ca-monday-july-7th-200pm/ http://computing.yorku.ca/2014/07/unavailable-httpmymail-yorku-ca-monday-july-7th-200pm/#comments Mon, 07 Jul 2014 18:31:55 +0000 http://computing.yorku.ca/?p=11662 Due to system issues Mymail has been temporarily disabled until 4:00 pm.

UIT apologizes for the inconvenience.

Please direct any questions or concerns to UIT Client Services -
email: ithelp@yorku.ca or visit http://ithelp.yorku.ca

UIT Announce

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RESTORED: ***UNAVAILABLE***FAS Administrative Share Drive – Monday July 7th. RESTORED http://computing.yorku.ca/2014/07/restored-unavailablefas-administrative-share-drive-monday-july-7th/ http://computing.yorku.ca/2014/07/restored-unavailablefas-administrative-share-drive-monday-july-7th/#comments Mon, 07 Jul 2014 17:33:29 +0000 http://computing.yorku.ca/?p=11652 Recovery to full capacity is still in progress; expected complete
restoration time is now 4:00pm.  All services, with the exception of the
MyMail web interface, are available, but performance may be slower than
usual.
Please direct any questions or concerns to UIT Client Services -
email: ithelp@yorku.ca or visit http://ithelp.yorku.ca

UIT Announce

On Mon, 7 Jul 2014, UIT Announce wrote:
As of 12:30pm, VFADMIN services were restored, but you may experience slowdowns until the system is brought back to full capacity at approximately 2:30pm. This event was a re-occurence of the problem encountered June 27th. The root cause of the problem has been identified and a vendor fix has been implemented that permanently eliminates this issue.

We apologize for any inconvenience this may have caused.

Please direct any questions or concerns to UIT Client Services -
email: ithelp@yorku.ca or visit http://ithelp.yorku.ca

UIT Announce

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Network Service Outage in York Lanes: Friday May 30th, 7:00pm to Midnight – Posted on May 30th, 2014 http://computing.yorku.ca/2014/05/etwork-service-outage-in-york-lanes-friday-may-30th-700pm-to-midnight-posted-on-may-30th-2014/ http://computing.yorku.ca/2014/05/etwork-service-outage-in-york-lanes-friday-may-30th-700pm-to-midnight-posted-on-may-30th-2014/#comments Fri, 30 May 2014 17:13:40 +0000 http://computing.yorku.ca/?p=11513 There will be a Network Services outage on Friday May 30th, between 7:00pm and 12 midnight to upgrade the Network in the York Lanes building only.  This is a part of the Campus Network Upgrade Program.  During this outage there will be no access to the Internet.

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Server Preventative Maintenance: Thursday May 22nd, 6:00am-8:00am – posted on May 20th. http://computing.yorku.ca/2014/05/server-preventative-maintenance-thursday-may-22nd-600am-800am-posted-on-may-20th/ http://computing.yorku.ca/2014/05/server-preventative-maintenance-thursday-may-22nd-600am-800am-posted-on-may-20th/#comments Tue, 20 May 2014 16:57:22 +0000 http://computing.yorku.ca/?p=11465 The following services will be unavailable for a brief period on Thursday
May 22nd, 6:00am-8:00am, due to Server Preventative Maintenance.

If this maintenance causes a conflict with your department's schedule,
please contact UIT Servicedesk - email ithelp@yorku.ca or visit

http://ithelp.yorku.ca

The following services will be updated between 6:00am-7:00am:
All Central Lotus Notes Services including BlackBerry/Iphone service
ALL Clockworks Services
Adobe Connect
Turning Point/Clicker
MS SQL service (Otonashi)

The following services will be updated between 7:00am-8:00am:
Central Print service for YORKU Active Directory
York Streaming Service
SIS remote SAL service (salprod and remoteSAL2)
WebFAS/XenApp
Camtasia
Central License server for YorkU Active Directory
VisionFM/Space Management
DeepFreeze Enterprise
McMedia
Glendon Class server
WDS Genderworks

Please direct any questions or concerns to UIT Client Services -
email: ithelp@yorku.ca or visit http://ithelp.yorku.ca

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HR SELF SERVICE UPGRADE – posted on May 20th. http://computing.yorku.ca/2014/05/hr-self-service-upgrade/ http://computing.yorku.ca/2014/05/hr-self-service-upgrade/#comments Tue, 20 May 2014 13:07:52 +0000 http://computing.yorku.ca/?p=11462 The HR Self Service (including TRT) upgrade is complete. After you have logged in, you MUST press F5 to refresh your browser. Performance will be slower than normal the first time you log in navigate the system.

Listed below are the recommended web browsers:

Windows XP - this is no longer supported; however, tests show it will work with Internet Explorer 7 & 8; as well as Firefox and Chrome

Windows 7 - Internet Explorer 10 or higher; Chrome 34.0.184 and Firefox 29.01

In some instances, it is necessary to update the browser compatibility view settings to "Display all websites in Compatibility view"

Note, for those of you using a Mac, press Command-R (equivalent of F5) on login.
Recommended browser for Mac OS is Firefox 29.01

Questions about new functionality introduced or "how to" use the system
should be directed to hrhelp@yorku.ca

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