Computing @ York http://computing.yorku.ca Mon, 29 Sep 2014 13:47:41 +0000 en-US hourly 1 http://wordpress.org/?v=3.9.2 Student Refund Application Service Outage: Tuesday September 30th, 8:00am-9:00am. http://computing.yorku.ca/2014/09/student-refund-application-service-outage-tuesday-september-30th-800am-900am/ http://computing.yorku.ca/2014/09/student-refund-application-service-outage-tuesday-september-30th-800am-900am/#comments Mon, 29 Sep 2014 13:47:05 +0000 http://computing.yorku.ca/?p=12411 The Student Refund Application Service will be unavailable on Tuesday
September 30th, from 8:00am-9:00am for database upgrades.

Please direct any questions or concerns to UIT Client Services -
email: ithelp@yorku.ca or visit http://ithelp.yorku.ca

UIT Announce

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Finance System Outage: Tuesday September 23rd, 5:00pm-6:30pm – posted on September 22nd. http://computing.yorku.ca/2014/09/finance-system-outage-tuesday-september-23rd-500pm-630pm-posted-on-september-22nd/ http://computing.yorku.ca/2014/09/finance-system-outage-tuesday-september-23rd-500pm-630pm-posted-on-september-22nd/#comments Mon, 22 Sep 2014 14:03:59 +0000 http://computing.yorku.ca/?p=12380 The Finance system will not be available between 5:00pm-6:30pm on Tuesday
September 23rd to allow for scheduled maintenance.  This will impact on
processing transactions in SmartBuy, and you will not be able to upload
your forecast and/or budget.  Access to eReports will not be impacted.

Please direct any questions or concerns to UIT Client Services -
email: ithelp@yorku.ca or visit http://ithelp.yorku.ca

UIT Announce

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RESOLVED-**UPDATE**. Internet Access to Google Sites Problem: Wednesday September 17th http://computing.yorku.ca/2014/09/ongoing-internet-access-to-google-sites-problem-wednesday-september-17th/ http://computing.yorku.ca/2014/09/ongoing-internet-access-to-google-sites-problem-wednesday-september-17th/#comments Wed, 17 Sep 2014 16:39:16 +0000 http://computing.yorku.ca/?p=12367 The problem was identified as inside the Google network duration from
11:45-12:50pm.

Please direct any questions or concerns to UIT Client Services -
email: ithelp@yorku.ca or visit http://ithelp.yorku.ca

UIT Announce

---------- Forwarded message ----------
Date: Wed, 17 Sep 2014 13:27:55 -0400 (EDT)
From: UIT Announce <uitann@yorku.ca>
To: it_support@yorku.ca
Subject: RESOLVED. Internet Access to Google Sites Problem: Wednesday September
17th. RESOLVED.

The issue appears to be resolved...but we are awaiting confirmation from our
upstream service provider.

Please direct any questions or concerns to UIT Client Services -
email: ithelp@yorku.ca or visit http://ithelp.yorku.ca

UIT Announce

UIT Network Operations has become aware of a problem with access to Google
sites.  The problem has been recognized by our upstream service provider
and they are working on a solution. Updates will be posted as more
information becomes available.

There may be other internet sites affected by this problem and the scope
is not clear at this point.

Please direct any questions or concerns to UIT Client Services -
email: ithelp@yorku.ca or visit http://ithelp.yorku.ca

UIT Announce

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***RESOLVED***Mymail – Intermittent Unavailability-Wednesday September 10t http://computing.yorku.ca/2014/09/mymail-intermittent-unavailability-wednesday-september-10th-300pm/ http://computing.yorku.ca/2014/09/mymail-intermittent-unavailability-wednesday-september-10th-300pm/#comments Wed, 10 Sep 2014 19:36:37 +0000 http://computing.yorku.ca/?p=12318 Please direct any questions or concerns to UIT Client Services -
email: ithelp@yorku.ca or visit http://ithelp.yorku.ca

UIT Announce

****PLEASE DISTRIBUTE WIDELY****

We are currently experiencing intermittent unavailability with Mymail.  UIT is investigating.

Please direct any questions or concerns to UIT Client Services -
email: ithelp@yorku.ca or visit http://ithelp.yorku.ca

UIT Announce

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ONGOING Classic SIS Applications Service Issues-Friday September 12th, 9:40am – Posted September 12th http://computing.yorku.ca/2014/09/classic-sis-applications-service-outage-tuesday-september-9th/ http://computing.yorku.ca/2014/09/classic-sis-applications-service-outage-tuesday-september-9th/#comments Tue, 09 Sep 2014 18:57:54 +0000 http://computing.yorku.ca/?p=12310 There are ongoing sporadic issues with launching classic SIS applications
for select users.  UIT is investigating.

We apologize for any inconvenience.

Please contact Client Services if you still have issues connecting.
email: ithelp@yorku.ca or visit http://ithelp.yorku.ca

UIT Announce

 

 

 

There have been sporadic issues with launching classic SIS applications
since noon today.  UIT is aware of the ongoing issues and continues to
investigate.

An update will be sent once resolved.

Please direct any questions or concerns to UIT Client Services -
email: ithelp@yorku.ca or visit http://ithelp.yorku.ca

UIT Announce

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EduRoam Wireless Certificate Update: Tuesday September 9th – Posted on Sept 9th http://computing.yorku.ca/2014/09/eduroam-wireless-certificate-update-tuesday-september-9th-posted-on-sept-9th/ http://computing.yorku.ca/2014/09/eduroam-wireless-certificate-update-tuesday-september-9th-posted-on-sept-9th/#comments Tue, 09 Sep 2014 12:08:41 +0000 http://computing.yorku.ca/?p=12300 The EduRoam wireless network certificate has been updated. The new
certificate is issued by GlobalSign. For most devices, the new
certificate will be either be accepted silently in the background or will
need to be accepted when prompted.

However, for users who have explicitly set their EduRoam network
preferences to only accept the old AddTrust certificate, their
authentication will no longer complete and they will be unable to connect.
These users will need to edit/delete their EduRoam network profile in
order to be able to connect. Information on this can be found here:

http://computing.yorku.ca/faculty-staff/internet-access/wireless-access/eduroam/

Please direct any questions or concerns to UIT Client Services -
email: ithelp@yorku.ca or visit http://ithelp.yorku.ca

UIT Announce

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AirYork Service Outage Notice: Tuesday September 9th, 6:30am – 7:30 am. http://computing.yorku.ca/2014/09/airyork-service-outage-notice-tuesday-september-9th-630am-730-am/ http://computing.yorku.ca/2014/09/airyork-service-outage-notice-tuesday-september-9th-630am-730-am/#comments Mon, 08 Sep 2014 20:44:25 +0000 http://computing.yorku.ca/?p=12295 There will be 10 minute outages of AirYork service during the times noted
above affecting different areas of the campus.

NOTE: AirYorkPLUS service will NOT be affected.

Thanks for your patience and understanding.

Please direct any questions or concerns to UIT Client Services -
email: ithelp@yorku.ca or visit http://ithelp.yorku.ca

UIT Announce

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Office 2013 replaced by Office 2010 on WebFAS – Posted on Sept 8th. http://computing.yorku.ca/2014/09/office-2013-replaced-by-office-2010-on-webfas-posted-on-sept-8th/ http://computing.yorku.ca/2014/09/office-2013-replaced-by-office-2010-on-webfas-posted-on-sept-8th/#comments Mon, 08 Sep 2014 12:11:00 +0000 http://computing.yorku.ca/?p=12292 **** PLEASE DISTRIBUTE WIDELY ****

Office 2013 has been removed from WebFAS and replaced with Office 2010.

Any clients who have added any Office 2013 product to their list of
favourite apps earlier this week will be prompted to remove the Office
2013 apps on their next WebFAS login. Clients will then have to add the
office 2010 products, if needed.

We apologize for any inconvenience this may cause.

Please direct any question or concern to UIT Client Services -
email: ithelp@yorku.ca or visit http://ithelp.yorku.ca

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Risk Advisory: New Certificate for AirYorkPLUS, Friday September 5th, 7:00am http://computing.yorku.ca/2014/09/risk-advisory-new-certificate-for-airyorkplus-friday-september-5th-700am-posted-on-sept-5th/ http://computing.yorku.ca/2014/09/risk-advisory-new-certificate-for-airyorkplus-friday-september-5th-700am-posted-on-sept-5th/#comments Fri, 05 Sep 2014 12:06:02 +0000 http://computing.yorku.ca/?p=12279 A new certificate was put into service on AirYorkPLUS this morning.

There will be no service outage as a result of this change. However,
some clients may be prompted to validate the new certificate.

On MACs, the message is similar to that seen when you first connect to
AirYorkPLUS; see step 3 here:
http://computing.yorku.ca/faculty-staff/internet-access/wireless-access/airyorkplus/connection-instructions-mac-os-x/

With a properly configured Windows machine, no warning should display
unless the Windows machine's AirYorkPLUS profile was not configured to
accept the GlobalSign Root CA. Then clients will likely get a similar
message as shown at:
http://computing.yorku.ca/faculty-staff/internet-access/wireless-access/airyorkplus/faq/
in response to the Windows Security Alert question.

In both cases, once the client acknowledges the new certificate, their
connection should complete without further issues.

Please direct any questions or concerns to UIT Client Services -
email: ithelp@yorku.ca or visit http://ithelp.yorku.ca

UIT Announce

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SIS Admin Applications(COS, PES, etc.)Outage: Thursday September 4th, 9:00pm-12:00am (midnight) – posted on Sept 4th http://computing.yorku.ca/2014/09/sis-admin-applicationscos-pes-etc-outage-thursday-september-4th-900pm-1200am-midnight-posted-on-sept-4th/ http://computing.yorku.ca/2014/09/sis-admin-applicationscos-pes-etc-outage-thursday-september-4th-900pm-1200am-midnight-posted-on-sept-4th/#comments Thu, 04 Sep 2014 17:04:38 +0000 http://computing.yorku.ca/?p=12275 **** PLEASE DISTRIBUTE WIDELY ****

There will be an outage of the SIS Admin Applications(COS, PES, etc.) this
evening, Thursday September 4th, from 9:00pm-12:00am, midnight.

Anyone who has not logged in since the last upgrade earlier this week may
have to remove and re-add their SIS icons in Citrix on Friday morning.

Please direct any questions or concerns to UIT Client Services -
email: ithelp@yorku.ca or visit http://ithelp.yorku.ca

UIT Announce

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