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Reset your Passport York password

If you have forgotten your username or password then follow the instructions below:

Method 1. Change your Passport York password using your security questions. This requires you to answer previously set security questions.

Method 2. Changing Passport York in person at William Small Centre:

You can go in person to the Helpdesk counter in the Computing Commons which is located in the William Small Centre. You must bring your ID:

Option 1
YU-card (issued to active students since Sep 2006)

Option2:
Government Issued photo ID (Driver's license, Passport etc.) Second piece of ID (doesn't need to be photo ID)

Helpdesk counter location and office hours
How to get your Yu-Card

 METHOD 3: Changing your Passport York Password via Online Chat

In order for us to reset the Passport York password over chat, you will need to provide us with the following information:

  1. Your student number
  2. York email address or username (if you remember)
  3. Your full name
  4. Your date of birth
  5. Your home mailing address on school record
  6. Email address on school record
  7. Your phone number on school record
  8. Your program of study
  9. The last 2 courses you took

 METHOD 4: Changing your Passport York Password via Phone

In order for us to reset the Passport York password over the phone at 416-736-5800, you will need to provide us with the following information:

  1. Your student number
  2. York email address or username (if you remember)
  3. Your full name
  4. Your date of birth
  5. Your home mailing address on school record
  6. Email address on school record
  7. Your phone number on school record
  8. Your program of study
  9. The last 2 courses you took

ATTENTION: Once your Passport York password has been reset, please update your security questions at https://wrem.sis.yorku.ca/Apps/WebObjects/SAM.woa/wa/DirectAction/sam. Use the link titled "Update my security questions" under the "My Personal Info" section.

Once your security questions have been updated, you can reset your password via the security questions. If you ever forget your Passport York login information, you can reset it.

If you already know your current password and want to change it then follow the instructions below:

  • Go to Manage My Services (mms.yorku.ca)
  • Click on the check box beside “Click this box before logging in to change your Passport York password”. Log in using your Passport York username and password.
  • Then follow the prompts to change your password.

Updated on February 4th, 2014.